Warranty Policy
LIMITED WARRANTY CONDITIONS:
We warrant that we 6am Life LLC, DBA XING Laser are responsible for the repair or replacement of defective XING Laser products(parts) during warranty period as stated below：
For New Laser Machines：
The following warranty policy will apply to all new laser machines from the date of purchased.- 2 years warranty on Laser generator.
- 1 years warranty on water chiller.
- 1 years warranty on the power supply.
- 1 years warranty on mainboard circuit system.
- 1 years warranty on monitor.
- Some parts' longevity depends to a large extent on how the user uses the machine and to a small extent on the luck factor. So we offer short term warranty for following parts:
- 1 year warranty on the welding head gun main body.
- 1 year warranty on the motors inside welding head gun.
- 1 year warranty on wire feeder.
- 6 months warranty for welder external hardwares including: Rolling Wheels, latches, handles, welding head gun racks, cable racks.
- 6 months warranty for replaceable consumable parts include: wire feed tube fixing clips, shelding gas pipe joints, coolant pipe joints.
- No warranty for lenses inside the welding head gun.
For XING Laser Certifield Refurbished Laser Machines:
- 1 years warranty on Laser generator.
- 1 year warranty on the power supply.
- 1 year warranty on monitor.
- 1 year warranty warranty on water chiller.
- 1 year warranty on mainboard circuit system.
- 1 year warranty on the welding head gun main body.
- 1 year warranty on the motors inside welding head gun
- 6 months warranty on wire feeder.
- 6 months warranty for welder external hardwares including: Rolling Wheels, latches, handles, welding head gun racks, cable racks.
- 6 months warranty for replaceable consumable parts include: wire feed tube fixing clips, shelding gas pipe joints.
- 6 months warranty for replaceable consumable parts include: wire feed tube fixing clips, shelding gas pipe joints, coolant pipe joints.
- No warranty for lenses inside the welding head gun.
Contact us for warranty service
To obtain warranty service, you need to contact our After Sales Support for replacement parts or assistance during the warranty period of the defective parts at aftersales@xinglaser.com.
We have all parts needed for the machine stored at our office location in Oviedo. If our customers have after-sales needs, those parts could be sent directly from here.
THE ABOVE LIMITED WARRANTY IS SUBJECT TO THE FOLLOWIG CONDITIONS:
- Our machines belong to the category of industrial tooling machines, the core components of which are the laser generator, water chiller, power supply, mainboard circuit system, monitorand welding head gun. Some minor dents and dings may occur during the storage, production and transport of the machine housing. However, it will not affect the overall appearance, functionality and durability of the machine. These are not quality issues.
- During the warranty period, 6am Life LLC, DBA XING Laser will replace defective parts free of charge. Any repair or replacement will not extend the warranty period and will not provide a new warranty on such replaced or repaired parts.
- This limited warranty applies only to machine parts that require repair or replacement. It does not include returns, refunds or exchanges of any kind. For returns, refunds or exchanges, please see the Return/Refund Policy page.
- This limited warranty is non-transferable and applies only to products sold by 6am Life LLC, DBA XING Laser to the original purchaser.
- This warranty only covers normal use of the laser machine. 6am Life LLC, DBA XING Laser is not responsible for any damage or defect caused by:
- Irresponsible use, abuse, neglect, accidental damage, modification, incorrect return shipping or incorrect installation, including but not limited to
- Failure to use pure water or coolant in the chiller.
- Failure to properly clean and replace optics and lens.
- Failure to properly remove or clean debris inside the machine.
- Failure to properly store or operate the laser in an environment with the appropriate conditions specified in the manual.
- Disasters such as fire, flood, lightning or improper electrical current.
- Repairs or modifications by anyone other than an authorized representative of 6am Life LLC, DBA XING Laser.
- 6am Life LLC, DBA XING Laser shall not be liable for loss of data, lost work time or business due to machine failures, defects or product problems of any kind, even if such product problems are covered under the 6am Life LLC, DBA XING Laser warranty . Customers are responsible for backing up any data to protect themselves. 6am Life LLC, DBA XING Laser is not responsible for lost product downtime due to warranty service.
- 6am Life LLC, DBA XING Laser is not responsible for combining our products and services with your business in any way. We expressly disclaim all implied warranties, including without limitation warranties of fitness for a particular purpose.
- 6am Life LLC, DBA XING Laser agrees to cover the cost of ground shipping for warranty replacement items to and from the 48 US states. We can upgrade customers to expedited shipping as long as the customer is willing to pay extra. International shipping, customs fees and/or related charges for warranty replacement items shipped from Alaska or Hawaii are the responsibility of the customer.
- In no event shall 6am Life LLC, DBA XING Laser liability exceed the amount actually paid by the customer for the defective product, and 6am Life LLC, DBA XING Laser shall in no event be liable for any indirect, incidental or punitive damages or losses, whether direct or consequential. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
- 6am Life LLC, DBA XING Laser may, in its sole discretion, change the availability of this Limited Warranty, but any changes will not be retroactive.